Shipping policy

Shipping Policy — Apiary Gear Supplies

Last updated: 28th October 2026

Thank you for shopping with Apiary Gear Supplies. This page explains how we deliver your order, what it costs, and what to do if something goes wrong in transit.

Working days are Monday to Friday, excluding UK public holidays. Delivery times below are estimates from the day we dispatch — they are not guaranteed.

Dispatch

  • Orders placed before 1 pm on a working day (Monday–Friday) are dispatched the same day.
  • Orders placed after that cut-off, or at weekends / on UK public holidays, ship the following working day.

You’ll receive tracking by email (and SMS where the carrier provides it) once your parcel is on its way.

UK delivery

Standard UK delivery is free (Royal Mail Tracked 48), usually 2–4 working days. No minimum spend.

Most lighter items go Royal Mail Tracked 48. Heavier items such as hives (typically over 20 kg) may go Parcelforce express48.

24 Hour Tracked is £9.99 in the UK (next working day, excluding UK bank holidays). Choose this optional upgrade at checkout where available.

Delivery to Northern Ireland, the Scottish Highlands, the Isle of Man, the Channel Islands and other UK islands is calculated at checkout.

Orders over 30 kg: we may split into two parcels where needed for UK delivery.

Click & collect

Click & collect is available from our base in North Herefordshire at no extra charge. Choose the pickup option at checkout, then complete our contact form so we can agree a collection date and time.

Opening hours: Monday–Friday, 10 am–3 pm. Closed weekends and English bank holidays. Full directions are shared when we confirm your collection.

More detail: Click & Collect.

International delivery

Customers in the United States, Canada and the EU can check out directly on the site. Prices show in your currency (USD, CAD or EUR). Delivery is by UPS Express Saver. The delivery charge and duty & taxes are shown and paid at checkout.

If you are ordering from another country, please use the form on our Worldwide shipping page with your items and destination, and we will get back to you.

  • Tracking: overseas orders are sent with a tracked service. You’ll get tracking details by email after dispatch.

Returns for international orders follow our Refund policy (return postage to the UK is usually the customer’s responsibility unless the item is faulty or we made a mistake).

Tracking

All tracked services come with tracking. We email the tracking details after dispatch. Please allow the carrier a short time to update the first scan.

Damaged, lost or missing parcels

If anything arrives damaged, incomplete or not as expected, contact us within 28 days of delivery at info@agsonline.co.uk with your order number and photos where helpful. We’ll arrange a replacement or refund as set out in our Refund policy.

If a tracked parcel shows as delivered but you haven’t received it, check with neighbours and any safe places first, then contact us and we’ll raise it with the carrier.

Changes to rates

Shipping options and prices at checkout are the ones that apply to your order. We may update this policy when rates or services change.

Questions? Email info@agsonline.co.uk — we’re happy to help.